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Athena Features

  Basic Version    
Web Component Client/Server interface to online DB Inbox Import
Knowledge Base Automatic Case Download and Upload Customizable Web Component content and verbiage
One click assignment of KB article to case answer Management Reports  
Dedicated Email account Import Operator initiated Case Creation  

  Power Version (includes Basic Version)    
Multiple Knowledge Bases Advanced Management Reports * Customized Data Views
Administrator Tools * Project Management Tools Heuristic answer suggestions
Access/Security by User * "On the fly" FAQ generation SQL Server Support *
Mail Merge Outside Database Integration  

  Enterprise Version (includes Basic and Power versions)    
Customizable Management Reports Oracle Support Knowledge Base Viewer Program
"Microsoft Project" Integration Automatic Case Assignment Rules Automatically Notify Relevant Users of Knowledge Base Changes


* This Feature is only available in Multi-User licenses



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